Shipping policy
Terms and Conditions
1. Introduction
These terms and conditions govern the purchase and handling of T-shirts through our website. By placing an order, you agree to be bound by these terms. We recommend that you read this information carefully.
2. Delivery
- Delivery Time: The estimated delivery time for orders is 10 to 15 business days. While we strive to avoid shipping issues on our end, global shipping delays can sometimes impact the delivery of your package. We kindly ask for your patience, as this situation is beyond our control.
- Immediate Delivery: For products that are in stock, we offer immediate delivery. If your order includes in-stock items, it will be processed immediately.
- Deadline for Returns: You have 15 days from date of order to return or exchange the products. Please note that customers are responsible for any return shipping costs. We recommend using a trackable shipping service to ensure your return is safely received as we are not responsible for damaged or stolen products.
- Size Exchange: It is allowed to exchange a product for another of the same model in a different size. We do not accept exchanges for products of different models. Please note that customers are responsible for any return shipping costs. We recommend using a trackable shipping service to ensure your return is safely received as we are not responsible for damaged or stolen products.
4. Product Defects
- Communication of Defects: If you receive a products with defects, you must contact us within 3 business days of delivery. We will request information about the defect and proceed to verify the situation.
- Subsequent Process: Once the defect has been verified, we will inform you about the next steps, which may include a refund or an exchange.
5. Product Description
- Attention to the Description: It is essential that you carefully read the description of each product, as each model has different types of “fit”. We strive to provide accurate descriptions, but if you have any doubts, please do not hesitate to contact us. Reference to our size guide as well as every product has a recommendation of size.
6. Shipping Costs
- Return Shipping: In case you wish to exchange or return a product, the buyer will be responsible for the return shipping costs. Once we receive the product in our warehouse, we will proceed with the refund or exchange.
7. Team Orders
- Special Orders: Orders for team jerseys should be placed via email or through our Instagram profile. This will allow us to better manage requests and ensure you receive the right product.
8. Modifications to the Terms
We reserve the right to modify these terms and conditions at any time. Any changes will be posted in this section and will be effective immediately. We encourage you to check this page periodically for updates.
9. Contact
If you have any questions or concerns about these terms and conditions, please do not hesitate to contact us through our email or our social networks.
By making a purchase, you are agreeing to our terms and conditions in full, these terms are for t-shirts and boots, thank you for your trust. JV JERSEYS